In today’s technological era, a progressive business must focus on meeting customer demands. Furthermore, they are fully aware that the modern customer is well-informed. They also consider the importance of speaking the client’s language and managing their strong relationships with the clients. Hence, CRM software is one of the most potent ways to do this. Microsoft Dynamics 365 is a name of trust, renowned for its outstanding performance and features. It has been the preferred choice for businesses worldwide. But What is Microsoft Dynamics CRM? This blog will explore the primary features and capabilities of Dynamics 365 CRM.

What is Microsoft Dynamics 365?

Microsoft Dynamics CRM is a comprehensive solution that combines ERP and CRM capabilities, along with Power BI reporting functions, all on a single platform. Hence, it comes with excellent ERP and CRM capabilities, broken down into several apps. It is designed to allow users to start growing their business with the addition of new functionalities.

It is worth noting that Dynamics 365 integrates closely with existing Microsoft products, including Office 365 and Outlook. Furthermore, it will be able to connect to third-party apps. Due to its wide range of capabilities, Dynamics 365 is positioned as an industry leader and a direct competitor to major players in the CRM and ERP markets.

Dynamics 365’s apps are closely aligned with previous Dynamics products. Therefore, these new apps are not an addition to Dynamics AX, NAV, GP, SL, or CRM. Hence, all these continue to be accessible for the foreseeable future. Thus, Dynamics 365 is simply another way to license and utilize business applications with additional significant functions.

What can Dynamics 365 do?

What does Microsoft Dynamics CRM do? Microsoft Dynamics 365 comprises several apps that cover a wide range of business procedures, including CRM, financial management, logistics, and HR management. All contained within a single program.

In addition to hosting all these procedures in a single place, the standard data model enables these apps to share data. Where data was sold beforehand in monolithic suites of apps. Now, Dynamics 365 apps are used to help manipulators gain more value from their business data and bestow new opportunities.

Dynamics 365 will feature six apps:

• Sales enable users to track relationships with their clients. It will provide in-depth insight, create leads, and close sales more swiftly.
• Customer Service aims to drive customer engagement and help users deliver personalized services to meet customer expectations.
• Operations cover all aspects of financial planning and reporting, manufacturing, and supply chain management.
• Marketing can connect sales services to help drive revenue.
• Field Service helps consumers to optimize their mobile workforce, with intelligent scheduling, contracts, and inventory management.
• Project Service Automation enables users to accomplish projects from beginning to end, including handling contracts and budgeting.

Dynamics 365 will offer users predictive, actionable insights within a scalable platform. Its flexibility will provide workers with the freedom to license only the necessary, customized apps for their specific businesses and adapt them as their business evolves.

Advanced Features and Capabilities of Dynamics 365

Dynamics 365 CRM is a popular choice due to its user-friendly interface, which simplifies lead generation and facilitates the successful conversion of leads into customers. The CRM solution management area contains a built-in process header that governs opportunities as they progress through various stages.

Account & Contact Management

It is worth noting that sales organizations can create a central hub for customer engagement. They must collect data from various sources to deliver an inclusive understanding of customer interactions. Therefore, these resources include emails, phone calls, appointments, and external touchpoints. Thus, account & contact management will help boost and manage your engagement with customers.

Lead & Opportunity Management

Dynamics 365 CRM distinguishes between leads and opportunities across specific apps, resulting in a well-organized sales pipeline that can significantly boost revenue growth. Furthermore, it empowers you to build relationships with your clients, encourage long-term loyalty, and trust.

Efficient Reporting

Dynamics 365 CRM features a powerful query capability that allows you to request data for numerous entities, including customers, contracts, activities, and more. You can also describe your own dashboards in the software to carry forward the relevant reports and information to your role.

For practical data visualization purposes, you can easily import data from Dynamics 365 into Power BI to evaluate it against other information. Thus, in this way, you can gain deep insights that provide a deeper understanding of your business performance.

Power BI Elevation with Dynamics CRM

Dynamics 365 CRM features, combined with Power BI, become more robust. Power BI is part of Microsoft’s Power Platform with the same subscriptions. Hence, consumers can connect Power BI to combine disparate data, generate impactful visuals, and pinpoint tendencies for forecasting and planning.

Microsoft Dynamics 365 CRM Pricing and Licensing Options

How much is Microsoft Dynamics CRM? New Dynamics customers wishing to purchase CRM software have three options:

• Purchase apps individually. In that case, licensing only the Sales and Customer Service apps as per business needs.
• Purchase the Customer Engagement Plan with the four core CRM and a social media management app called Microsoft Social Engagement.
• Purchase the Dynamics 365 plan, which comes with both CRM and ERP apps. However, when customers select to purchase Dynamics 365, it is purchased by “seat.” A seat is an individual license for the software, allowing one named user to use it. Therefore, customers can buy access on a user-by-user basis. These licenses are priced monthly.
• Customers can purchase either a Full User license, with easy access to all the app’s functions and features. The Team Member license provides the license holder with limited access to specific basic areas.
• Purchasing Dynamics 365 CRM apps individually, e.g., Sales, Customer Service, Field Service, and Project Service Automation, will cost USD $95 monthly for each Full User license, and USD $8 for a Team Member license. Customer Engagement Plan licensing apps cost $115 per month for each Full User license and $8 per month for each Team Member license. The Dynamics 365 plan costs $210 per month for each Full User license and $8 per month for each Team Member license.

Conclusion

Now you are entirely aware of ‘what is Microsoft crm dynamics 365? Microsoft Dynamics 365 is an integrated suite of applications that combines CRM and ERP capabilities. It comes with the diverse modules that constitute this robust platform, unscrambling their functionalities, benefits, and real-world applications. Suppose you are running a business and want to optimize processes. In that case, if you are exploring cutting-edge solutions or are simply curious about the inner workings of Dynamics 365, consider hiring Evincible Solutions to revolutionize your business operations