Service Module Implementation – MS Dynamics CRM

Service Module Implementation – MS Dynamics CRM 

Project Info: In Collaboration with Partner
Skills: MS Dynamics CRM, .Net, Sql Database Management, Webservices,SSRS, Crystal Reports

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We implemented MS Dynamics CRM and customized its Service module to map the business need of our client. In this solution we developed an online portal for providing support services to customers. These customers used to login to the web portal and register the products they have purchased. As soon as a customer registers on this portal; we created their account in CRM and tagged their record with the product(s) this customer had purchased. Now whenever a complain or questions is created by a customer on the web portal a Case is created in MS Dynamics CRM and sent to the relevant support team Queue.

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The process of e-invoicing in the Kingdom is called Fatoorah means that taxable persons will not be able to generate or store paper or PDF invoices. They will be required to comply with the e-invoicing system. Digital transformation in invoicing is conducted by ZATCA in 2 phases of implementation. All the requirements, rules, and technicalities of e-invoicing are open to the public.