We implemented MS Dynamics CRM and customized its Service module to map the business need of our client. In this solution we developed an online portal for providing support services to customers. These customers used to login to the web portal and register the products they have purchased. As soon as a customer registers on this portal; we created their account in CRM and tagged their record with the product(s) this customer had purchased. Now whenever a complain or questions is created by a customer on the web portal a Case is created in MS Dynamics CRM and sent to the relevant support team Queue.